Frequently asked questions
Answers on orders, subscriptions, products, returns and your account.
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Orders & shipping
Where can I buy BoneScience?
Every BoneScience product is available here on thebonescience.com.
How much is shipping?
Standard shipping is free on all US orders.
Faster UPS options are available at checkout, priced for your address.
International rates are calculated at checkout. See shipping details
Faster UPS options are available at checkout, priced for your address.
International rates are calculated at checkout. See shipping details
When will my order ship?
Orders are processed within 2–3 days.
Delivery estimates for each shipping option appear at checkout once you enter your address.
When order volume is high, shipments can take a few extra days.
Delivery estimates for each shipping option appear at checkout once you enter your address.
When order volume is high, shipments can take a few extra days.
How do I track my order?
Every order ships with a tracking number.
You can also see your orders and their status in your account.
You can also see your orders and their status in your account.
Do you ship outside the US?
Yes. We ship to many countries with UPS and DHL Express.
Rates and delivery estimates appear at checkout.
Import duties and taxes are paid by the recipient, and some products or ingredients are restricted in some countries.
Rates and delivery estimates appear at checkout.
Import duties and taxes are paid by the recipient, and some products or ingredients are restricted in some countries.
Can I change or cancel my order?
Email info@thebonescience.com as soon as possible.
Include your order number and tell us what you need changed.
Include your order number and tell us what you need changed.
Subscriptions
How does Subscribe & save work?
Choose Subscribe & save on a product page and save 5% on every delivery.
Pick delivery every 1, 2 or 3 months.
Each delivery is billed automatically on its scheduled date.
Pick delivery every 1, 2 or 3 months.
Each delivery is billed automatically on its scheduled date.
Which products can I subscribe to?
Every BoneScience product.
For Dr's Grow UP and Prime Height, Subscribe & save is offered on the 1-month supply.
For Dr's Grow UP and Prime Height, Subscribe & save is offered on the 1-month supply.
What do I save on Dr's Grow UP?
A Dr's Grow UP subscription saves 5% on every delivery. Receive 12 deliveries in a row and your 13th is on us: we refund that order in full.
This applies to subscriptions started on or after October 26, 2026. Earlier subscriptions keep their original terms.
This applies to subscriptions started on or after October 26, 2026. Earlier subscriptions keep their original terms.
Can I skip, change or cancel?
Yes, anytime.
Sign in to your account and open Manage subscription.
From there you can skip a delivery, change how often it arrives, or cancel.
Sign in to your account and open Manage subscription.
From there you can skip a delivery, change how often it arrives, or cancel.
Products & quality
How do you choose your ingredients?
Every ingredient and its amount is on the label.
Each product page shows the full Supplement Facts, so you can see exactly what is in it.
Each product page shows the full Supplement Facts, so you can see exactly what is in it.
Where are your products made?
BoneScience is a brand of Terabiotech, Inc., based in Los Angeles, California.
Our formulas are made by contract manufacturers in U.S. cGMP facilities (21 CFR Part 111).
Each product label states where that product was made.
Our formulas are made by contract manufacturers in U.S. cGMP facilities (21 CFR Part 111).
Each product label states where that product was made.
Are your products independently certified?
Prime NMN and Prime Berberine were certified by ConsumerLab.com in 2025.
Dr's Grow UP is NSF Certified for Sport®.
See how to look up each certification
Dr's Grow UP is NSF Certified for Sport®.
See how to look up each certification
What are the “Other ingredients” on the label?
They are inactive ingredients used in manufacturing. They help to:
- keep each dose uniform and accurate
- protect the active ingredients from heat and moisture
- spread the active ingredients evenly through each tablet or capsule
- help tablets break down and capsules dissolve
Are your products gluten-free or allergen-free?
It depends on the product.
Check the label and the product page for dietary and allergen details before you buy.
Check the label and the product page for dietary and allergen details before you buy.
Who are your products for?
Dr's Grow UP and Prime Height are made for ages 10 to 18.
The Prime line, including Prime NMN and Prime Berberine, is made for adults.
Ask your pediatrician before giving any supplement to a child.
The Prime line, including Prime NMN and Prime Berberine, is made for adults.
Ask your pediatrician before giving any supplement to a child.
How long should I take it?
Take it daily, as directed on the label. Results vary from person to person.
If you are pregnant, nursing, taking medication or have a medical condition, talk with your doctor before use.
If you are pregnant, nursing, taking medication or have a medical condition, talk with your doctor before use.
Returns & refunds
What is your return policy?
Unopened items in their original packaging can be returned within 30 days of purchase for orders placed on thebonescience.com.
Refunds are issued after the return is received and inspected.
Read the refund policy
Refunds are issued after the return is received and inspected.
Read the refund policy
How do I start a return?
Email info@thebonescience.com with your full name, order number and the reason for the return.
We will reply with a Return Authorization number and the address of our returns center.
We will reply with a Return Authorization number and the address of our returns center.
Who pays for return shipping?
Return shipping is paid by the customer and is not refundable.
For items over $75, we suggest a trackable service or shipping insurance.
For items over $75, we suggest a trackable service or shipping insurance.
My item arrived damaged or defective.
We replace items that arrive damaged or defective.
Email info@thebonescience.com with your order number and tell us what happened.
Email info@thebonescience.com with your order number and tell us what happened.
When will I get my refund?
Once your return is inspected, we email you whether the refund is approved.
Approved refunds go back to your original payment method. Your bank may take a few days to post it.
Approved refunds go back to your original payment method. Your bank may take a few days to post it.
I bought from Amazon or another retailer.
Orders from Amazon or other retailers follow that retailer's return policy.
Please contact the store you bought from.
Please contact the store you bought from.
Your account
How do I sign in?
Go to your account and enter your email.
We send you a one-time code, so there is no password to remember.
We send you a one-time code, so there is no password to remember.
Where can I see my orders?
Sign in to your account to see your orders and their status.
How do I manage my subscription?
Sign in to your account and open Manage subscription.
You can skip a delivery, change how often it arrives, or cancel.
You can skip a delivery, change how often it arrives, or cancel.
How do I change my shipping address?
For a new order, enter the new address at checkout.
For an order you have already placed, email info@thebonescience.com with your order number right away.
For an order you have already placed, email info@thebonescience.com with your order number right away.
Still have a question?
Contact us
Email us at info@thebonescience.com or send us a message.
*These statements have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.