Shipping Information

Bone Science offers the best shipping method to customers.


Shipping Times

Shipment Method Cost
USPS Priority $ 5.50

All orders are processed within 2-3 days. Standard shipping within the US arrives within 4-7 days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

We're expanding to other countries quickly so check back for updates. Please contact info@thebonescience.com to find out when we'll be shipping to your country


Shipping Rates: Domestic and International

Shipment Method Cost
USA Basic $ 5.50
USA UPS 2nd Day Air $ 12.50
USA UPS Overnight $ 21.50
Puerto Rico, Virgin Islands $ 12.50
International (not Canada) Air Mail Costs will be added to the Order Total
Canada UPS Express $ 17.50

Bone Science® strictly follows all national and international regulations regarding the sale, purchase and shipment of any product or product ingredient that is considered restricted or prohibited by any law within the United States or abroad. Bone Science® is not responsible for taxes and/or duties or any brokerage and/or delivery fees applied to international shipments. We kindly request that you contact your customs office to thoroughly inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.


Refund Policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@thebonescience.com and send your item to: 1100 River Street Ste 7, Ridgefield, New Jersey 07657, USA

Shipping
To return your product, you should mail your product to: 11100 River Street Ste 7, Ridgefield, New Jersey 07657, USA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.